Refund & Cancellation Policy

1. Free Plan

Every new account starts on our Free plan — no credit card required, free forever. You can fully evaluate the product on the Free plan for as long as you like before ever paying anything. You're only charged once you actively choose and pay for a paid plan from Dashboard → Billing.

2. Subscription Billing

• Prices are shown in Indian Rupees (INR) by default, or US Dollars (USD) for visitors outside India
• Automated card payments aren't enabled yet — after you choose a plan and save a billing address from Dashboard → Billing, our team contacts you by email to arrange payment; your plan activates once that's confirmed
• Annual plans are billed once for the full year at the discounted annual rate
• We'll notify you and update this policy before automatic recurring billing is enabled

3. Cancelling Your Subscription

Self-serve cancellation from the dashboard isn't available yet — email [email protected]anytime to cancel. Cancelling stops future renewals — you keep access to your paid plan's features until the end of the billing period you've already paid for, then your account moves to the Free plan. We don't charge a cancellation fee. We'll add a self-serve cancel option to Dashboard → Billing and update this policy once it ships.

4. Refunds

Because you can always evaluate the Service on our permanent Free plan before paying anything, and cancelling stops future charges immediately, we don't offer refunds for the unused portion of a billing period by default. We do issue a full refund when:

• You were charged due to a billing error on our part (e.g. duplicate charge, wrong plan charged)
• A technical failure on our side prevented you from using the Service for a significant part of the billing period, and we were unable to resolve it
• A refund is required under applicable consumer protection law in your jurisdiction

Refunds, where applicable, are issued to the original payment method within 5–10 business days of approval.

5. Requesting a Refund

Email [email protected] with your account email and the reason for your request. We aim to respond within one business day.

6. Plan Upgrades & Downgrades

• Request a plan change from Dashboard → Billing or by emailing us
• Upgrades take effect once we've arranged payment for the prorated difference with you
• Downgrades take effect at the start of your next billing cycle — you keep your current plan's features until then

7. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email at least 14 days before they take effect.

8. Contact

For billing questions, email [email protected]. For everything else, see our Contact page.